DELIVERY

Longvision's Delivery Promise Offers You Peace of Mind When you buy a LongTV from us, you know that the hassles are over. Flexibility, quality customer service and prompt delivery add up to a superior shopping experience, from beginning to end.

Our Delivery Promise

Longvision Media Sdn Bhd can only send orders to street addresses in Malaysia. We do not deliver to P.O. Box addresses.

We are unable to ship to international addresses at this moment.

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. 
By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged.
Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel.

If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. 
Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment.

We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.

**Next day delivery available in Klang Valley area only.

STANDARD DELIVERY LEAD TIME

Confirmed orders will be shipped out from our warehouse within 1 - 3 business day(s) if they are placed before 12:00pm, Monday to Friday, excluding public holidays.

Aside from public holidays, orders placed on Friday after 12:00pm and over the weekend will be processed on the following Monday and shipped out from our warehouse within 1 - 3 business day(s).

Delivery ETA (Expected Time of Arrival) are as follows:

• Peninsular Malaysia: 2 – 4 working days for your order to arrive.
• Sabah / Sarawak: 5 – 8 working days for your order to arrive.

Delivery to rural or remote areas may require an additional of 2 – 3 working days.

REFUND POLICY

At Longvision E-STORE we want our customers to be completely satisfied with their purchases.

We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us.

This Returns Policy only applies where you make a purchase online from our website.

What is the returns process?

Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods). And the general requirements for returns are as follows:

• You have proof of purchase (order invoice number and receipt).
• The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
• The product must not have been used or installed or had any data inputted.

If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Team. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.

If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.

[LAST UPDATE: FEB 2019]